Privacy Policy
Privacy Policy – Retreat DXB
Effective Date: 22.02.2026
Retreat DXB, operated by Martin Galabov, is a licensed short-term holiday home operator in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit retreatdxb.com or make a booking with us.
1. Information We Collect
We may collect the following types of information:
a) Contact Information
When you contact us through the website, we may collect your name, email address, phone number, and any information you voluntarily provide.
b) Booking and Guest Registration Information
When you make a reservation, we may collect:
- Full name of all guests
- Passport or government ID details as required under Dubai regulations
- Nationality
- Date of birth (where required)
- Stay dates
- Contact details
Payment information processed securely by third-party providers
This information is required to comply with Dubai Tourism and DED guest registration obligations.
c) Technical Information
We may automatically collect technical data such as IP address, browser type, device information, referring pages, timestamps, and website interaction data.
2. Why We Collect This Information
We process personal data for the following purposes:
- To confirm and manage reservations
- To comply with Dubai Tourism and DED legal guest registration requirements
- To communicate with you regarding your stay
- To process payments securely
- To improve website functionality and user experience
- To prevent fraud and unauthorized activity
We do not use passport or identification data for marketing purposes.
3. Legal Basis for Processing
We process personal data based on:
- Contractual necessity to fulfill your booking
- Legal obligations under UAE regulations
- Legitimate business interests such as security and fraud prevention
- Consent where required, including optional marketing communications
4. Payment Processing
Payments made through retreatdxb.com are processed securely via third-party payment providers such as Stripe.
We do not store full credit card details on our servers. Payment providers maintain their own privacy and security policies.
5. Data Sharing
We may share necessary personal data with:
- Booking management systems such as Hostaway
- Payment processors such as Stripe
- Dubai government authorities where legally required
- Service providers assisting with property management and guest support
We do not sell or rent personal data to third parties.
6. Data Retention
Booking and identification data may be retained for the minimum period required under UAE regulations and for legitimate accounting, regulatory, or operational purposes. After the applicable retention period, data is securely deleted or anonymized.
7. Data Security
We implement reasonable administrative and technical safeguards to protect personal data from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or storage is completely secure, and absolute security cannot be guaranteed.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to certain types of processing
To submit a privacy-related request, please use the contact form available on our website.
9. Cookies
We use cookies to improve website performance and enhance user experience. You may disable cookies through your browser settings.
10. Children’s Data
As part of mandatory guest registration requirements under Dubai regulations, we may collect passport or identification details for all guests included in a booking, including minors.
Such information is collected solely for legal compliance and guest registration purposes and is not used for marketing or unrelated activities.
11. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates.